Terms of Sale and Refund Policy

Terms of Sale & Refund Policy

Orders:

Please address order to:

Express Biotech International
4650 Wedgewood Blvd., STE 103
Frederick, MD 21703

Phone: 301-228-2444

Fax: 301-560-6570

xpressbio@xpressbio.com

Condition of Sales:

All our products are for investigational use in laboratory research animals or in vitro research. Products are for research or manufacturing use only. Products should not be used for human therapeutics. The products are to be handled and used by trained laboratory professionals in laboratories equipped to perform life science research. All local laws regarding use and disposal of our products must be obeyed and respected at all times.

Price:

All prices are specific to United States location.  Prices reflect list price and are subject to change without notice. Discounts are available for orders of large quantity.

Special Orders:

All shipments with dry ice are subject to a $30.00 charge.

All International Orders are subject to a $40 handling fee.

All International Orders must be pre-paid prior to shipment.

Payment:

Payment is due upon receipt of goods unless prior arrangements have been made. A 1.5% monthly late charge on account balances over 30 days past due will be added to invoices from date of shipment.  MasterCard, VISA and American Express are accepted at time of purchase.

Freight:

Because of the nature of our products we regret that we are unable to ship to a home address or a P.O. Box.

FCA Express Biotech International facility. Freight charges are to be prepaid or orders will be shipped freight collect unless prior arrangements have been made for charges to be added to invoice. We reserve the right to ship orders via the best method which will ensure the stability of the product, minimize freight costs and allow efficient order tracking. Domestic shipments are sent overnight Monday-Thursday.  Shipments to Canada are sent overnight Monday-Wednesday. International shipments are sent Monday-Wednesday, and Friday.

Documents:

It is the customer’s responsibility to notify us of all necessary documents or permits needed for customs clearance or other purposes.

Returns and Refunds:

No returns can be accepted without prior approval by Express Biotech International. Only unopened merchandise may be returned. We must be notified within 10 days of receipt. All shipping costs and a 15% handling fee will be paid by the customer. Product must be received by us within 10 days after return has been authorized. In certain cases, such as a return of dated material or shipments involving special handling, an additional fee may be required. No return of custom products will be authorized if product meets specifications agreed upon prior to shipment.

Upon receipt of properly returned items, refunds will be issued within 3 business days.

Order Cancellation:

Orders of custom and made to order products can not be cancelled once the order is placed. The customer is responsible for the full cost of the purchased item(s).

Product Specifications:

Data sheets and other product information for most products can be found on our website. For additional product information, please contact: xpressbio@xpressbio.com or call 301-228-2444.

Limited Warranty:

XpressBio warrants, to the original purchaser only, that the products listed in the catalog are of the composition and purity described therein. Buyer’s exclusive remedy under this warranty is expressly limited to replacement of unused product with product meeting the catalog description. Statements made about these products by sales persons or distributors do not constitute warranties and should not be relied upon by buyer. The entire risk as to the performance of this product is assumed by buyer. EBI shall not be liable for indirect, special or consequential damages resulting from use of the product. There are no implied warranties relating to the product, including any implied warranties or merchantability or of fitness for a particular research use or other purposes, are disclaimed.